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Password Portal

 

EUI's Password Portal is used to change or reset your password in case you forgot it. You can change your password at any time, even if you are not on campus:

 

 

Password Portal

The Password Portal can be accessed via Web browser: 

https://postoffice.eui.eu/setpass/
 

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Figure 1: Password portal's main page.

 

From the portal's main page you can change your Password and set a Challenge Question (by clicking on the Password Management link--see below) or reset a forgotten password (via Password Forgotten? link--see further below).

 

Password Management

In this section, so long as you know your current password, you can change it and set or change the secret question allowing you to reset the password in case you forget it.

Click on Password Management to bring up the login window and login using your EUI username (e.g. jsmith), NOT your e-mail address:

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Figure 2: Login screen (may differ depending on OS and browser used).

 

Changing Your Password

Go to the Change Password tab:
 
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Figure 3: Change password.

 

If your password has expired, you will be sent automatically to this tab.

If you have not yet set a password challenge question, a popup window will remind you to do so:
 
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Figure 4: Challenge question reminder.

 

For instructions on this, see Setting a Challenge Question below. You can also close the popup and proceed without setting the question at this time.

Type in your old and new passwords where requested. The new password must be entered twice to make sure there is no typing mistake in the input. If the new password complies with the Strong Password requirements, the change becomes effective as soon as you click Reset Password and see the confirmation screen:
 
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Figure 5: Password successfully changed.

 

IMPORTANT: you cannot change your password more than once in the space of two days and you may not reuse a previous password.

 

Creating a Strong Password

Complexity requirements for "strong passwords" are based on the following rules:

  • The password is between 8-16 characters long
  • The password contains characters from 3 of the following 4 categories:
    • standard uppercase characters (A - Z)
    • standard lowercase characters (a - z)
    • numbers (0 - 9)
    • symbols: only from among ! % - _ + = [ ] { } : , . ? < > ( ) ;
  • The password does not contain your account name or any part of your full name
  • The password does not contain characters only found on a particular national keyboard (e.g. ö, ë, å, ñ, é)

For more information about creating a strong password please see the Strong Password Guidelines.

 

Setting a Challenge Question

To set or change a secret question allowing you to reset your password in case you forget it, go to the Set Challenge Question tab:
 
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Figure 6: Setting a challenge question.

 

In the spaces provided, write yourself a “question” or suggestion, to which you will then provide a secret “answer”. It should be something only you know, but simple enough so that you would always give the very same response.

Click Save when you are satisfied with your entries. From now on, you will have the possibility to set a new password even without providing the old one.

 

Password Forgotten?

In this section, you can reset your password without providing the old one.

From the opening page of the portal click Password Forgotten?:
 
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Figure 7: Resetting your password: username request.

 

Type your EUI username (e.g. jsmith), NOT your email address.

(If you have not yet set a challenge question, the portal will say “No challenge question was found for user”. In this case, contact your IT User Support office if you do not know your old password. Otherwise refer to the instructions above on Setting a Challenge Question):
 
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Figure 8: Answering the challenge question.

 

Type the answer you registered in the appropriate space.

If the answer is not right, you will see “IncorrectAnswer”. If you give a wrong answer 10 times in a row, the portal will say “Maximum reset attempts exceeded. Please contact your IT support” and you will not be able to proceed: you will need to contact your local IT User Support office for the password to be reset.

If you have given the correct answer, you will be brought to the Password Reset window. Follow the instructions above on Changing Your Password.

 

A Word of Caution

In carrying out all these operations, use the utmost discretion. Be careful that you are not observed while typing in your password or secret question and answer. Never leave your workstation while you are logged into the Password Portal. Close the browser completely once you are finished.

 

 

Page last updated on 10 August 2015