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Welcome Information

This is a brief outline of computing facilities at the EUI. This is part of the Welcome Information that will be distributed along with:

  1. A Quick Reference Guide summarizing all the IT services available;
  2. Your Account Information Sheet containing personal login details;
  3. Welcome Note;
  4. A Welcome DVD (for Windows or Mac/Ubuntu) containing useful tutorials to get you started, the EUI VPN Client and some Research Software for personal use;
  5. The ICT Service's Acceptable Use Policy (AUP) detailing members' responsibilities when using the Institute's IT resources (to be signed for acceptance upon receiving the account information sheet). 

 

For further info, please check the sections below:

 

 

Computing Accounts

Before you arrive, a Computing Account will be prepared for your use whilst at the EUI. The account gives you access to EUI PCs, email, WiFi and other services.

A personal Account Information Sheet will detail your username, temporary password and email address. This information will be given to you by your Department/Programme/Project/Service of affiliation.

If you are here at the EUI for less than one month (4 weeks), your Department/Programme/Project/Service will issue you a Short-term Visitor Account or with a Guest Account.

  

Support in Getting Started

If you require assistance in "getting started" you can visit the dedicated desk at the Welcome Unit housed in the Badia or refer to the IT User Support office office responsible for the location at which you find yourself working at.

Each support office is physically staffed by IT technicians Monday to Friday 08:30-18:00. There is additional but limited phone support between 08:30 and 18:00 (in-term only). Support requests can be opened by contacting:

  • EUI Helpdesk
  • Phone ext. 2600 ([+39] 055 4685 600)
  • IT User Support offices (see below for details) 

 

 

Contact:

Phone:

Office:

Badia Fiesolana, Villa Sanfelice and and Villa Paola
(MWP, SPS, Library, Academic Service and Office of the President)

via EUI Helpdesk

ext. 2600 or

[+39] 055 4685 600

BF147

San Domenico are: Convento and Villa Malafrasca
(RSCAS)

via EUI Helpdesk

 

ext. 2600 or

[+39] 055 4685 600

SD063

Villa Il Poggiolo
(Accounting, Audit, ICT Services and Print Shop)

via EUI Helpdesk

 

ext. 2600 or

[+39] 055 4685 600

VP034

Villa La Fonte
(RSCAS)

via EUI Helpdesk

 

ext. 2600 or

[+39] 055 4685 600

VF108

Villa La Pagliaiuola
(RSCAS)

via EUI Helpdesk

 

ext. 2600 or

[+39] 055 4685 600

BF147

Villa Salviati
(HA EU, Communications, Budget & Finance, Personnel and Real Estate & Facilities Services, 
Office of the Secretary General and EUI Flats)

via EUI Helpdesk

 

ext. 2600 or

[+39] 055 4685 600

SA-MN108

Villa San Paolo
(ECO)

via EUI Helpdesk

 

ext. 2600 or

[+39] 055 4685 600

SP027

Villa Schifanoia, Casale, Villa Raimondi and Villino
(HEC / LAW)

via EUI Helpdesk

 

ext. 2600 or

[+39] 055 4685 600

VS062

 

Support for Personally-owned Devices

Support for privately owned portable devices such as laptops, smartphones, tablets, etc. is provided exclusively by contacting:

  • EUI Helpdesk
  • Phone ext. 2030 ([+39] 055 4685 2030)
  • Support Desks (Portable Device Support)

 

Management and Administration

The ICT Management and Administration can be reached Monday to Friday 09:00-18:00 (9:00-17:00 Off Term) by either phone ext. 2590 ([+39] 055 4685 590) or email compserv@eui.eu.

Please Note: the above contacts provide NO technical assistance!

 

For a full outline of IT services please visit the ICT Service Homepage.

 

 

Page last updated on 10 August 2015