Wireless Access at EUI Researcher Flats
EUI researcher housing in Via Faentina has WiFi access provided by a firm called Wi4Net under supervision of the ICT Service.
The capacity of the internet link is constantly monitored and balanced in order to guarantee an equal distribution of good Internet performance among all users.
In this context please note that the continuous and systematic use of peer-to-peer (P2P) resource may be automatically slowed down and/or stopped if it results preventing other users from having a good Internet experience.
Support
Support is provided directly by Wi4Net while the ICT Service monitors issues when they arise. Furthermore, all communications sent to Wi4Net are in copy to the IT User Support and to the Housing Office.
The below procedure describes how to file a support request covering the following issues:
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Username and password necessary to access the service;
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Requests for Partner Accounts;
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Malfunctioning of WiFi equipment and related issues.
Procedure:
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When sending a request for support,
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always send from your EUI e-mail account;
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always cite your EUI E-mail address;
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always cite the flat and block you are living in;
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if requesting a Partner Account, always specify the name of the partner.
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Depending on the technician who deals with your request, replies from the support team will arrive to you (in the form of an E-mail) from different addresses than the one you wrote to.
Do NOT reply and/or directly write to these addresses as this will cause the ICT and Housing Office to lose track of your support request!
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Instead, in case follow-up is needed, forward your replies again to
euihwifi@eui.eu ;
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If you think your problem has not been solved in a reasonable time, forward your message again to euihwifi@eui.eu and the ICT will then intervene directly.
Please Note: failure to follow this procedure and/or contacting directly the IT User Support or the Housing Office may cause delays in providing assistance!