Home » Services and Admin » ICT Service » User Support » Portable Device Support

Portable Device Support

 

Offering Assistance for Personally Owned Devices, such as

Laptops using:

  • GNU/Linux Ubuntu
  • Mac OS X
  • MS Windows

 

SmartPhones and Tablets using:

  • Android
  • iOS (iPhone, iPad, etc.)
  • Windows Phone

 

Please Note: for further details on supported operating systems, check Supported OS Policy.

 

Offering Assistance on:

Please note: if you are looking for assistance with Research Software please contact the Research Software Tutors.

We are afraid we can NOT help with Operating System re-installations and hardware repairs!

First-Come-First-Served:

Changes in Regular Schedule :

Regular schedule may change under special circumstances. Be sure to check below for any changes:

  • As of Monday, February 20th 2017, Villa Salviati desk is MOVED from HAEU frontdesk (SA-MN108) to Castello Common Room (SA-CA207, next to Upper Cloister)
    The new desk will be open Monday, Wednesday and Friday as per below schedule.

 

Term Time Schedule (September to June inclusive):

 

Badia Fiesolana:

c/o Welcome Unit
(Cloister, BF155)

Villa Salviati:

c/o Castello Common Room (SA-CA207)

Villa La Fonte:

c/o ICT User Support office
(VF044)

Monday 08:30-12:00
13:00-17:30

14:00-17:00

08:30-17:30
Tuesday

08:30-12:00
13:00-17:30

no service

08:30-17:30
Wednesday

08:30-12:00
13:00-17:30

14:00-17:00 08:30-17:30
Thursday

08:30-12:00
13:00-17:30

no service

08:30-17:30
Friday

08:30-12:00
13:00-17:30

14:00-17:00

08:30-17:30

Off Term Schedule (July and August inclusive):

 

Badia Fiesolana:

c/o ICT User Support office
(Bank Corridor, BF039)

Villa Salviati:

c/o Castello Commons
(SA-CA207)

Villa La Fonte:

c/o ICT User Support office
(VF044)

Monday 09:00-12:00
14:00-17:00

no service

 09:00-17:00
Tuesday 09:00-12:00
14:00-17:00

no service

 09:00-17:00
Wednesday 09:00-12:00
14:00-17:00
no service  09:00-17:00
Thursday 09:00-12:00
14:00-17:00

no service

 09:00-17:00 
Friday 09:00-12:00
14:00-17:00

no service

 09:00-17:00

 

Contacts:

If you can't get to the desks at the above times, contact Portable Device Support via:

 

Support Policy:

For details on the level of support offered, please check Personal Laptop Use Policy at EUI.

 

 

Page last updated on 06 February 2017