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Known Issues in Mapping Laptop

 

With Windows: Access denied on printer after restarting Windows (no printjobs on NetworkPrinter)

As documented in the 'Mapping Network Printers on Windows XP'  guide, due to a security measure introduced by Microsoft on all Operating Systems from MS Windows XP Service Pack 2 (SP2) and above (Vista, Windows 7, etc.), you may not be able to print on the Network Printers after rebooting your private or Institute laptop.

The Network Printer is still correctly mapped (installed), you are able to print (i.e. no error message), but your print-jobs seem not to reach the Network Printers.

If you check the printer, it shows up with an 'Access denied' status.

This is because your credentials (username and password) to access the printserver are not kept among sessions (Windows does not store them even if you tick the 'Remember password' box).

To override this security measure, you need to 'force' authentication to the printserver once every working session (i.e every time you start your system/laptop).

There are several ways to do this and we have documented four below. Choose the one best for you:

  • Delete the printer and reinstall it (slowest)
  • Click on Start then Run and type the name of the printserver ONLY followed by Enter, e.g. if you originally mapped the San Paolo PrintServer (\\spps\NetworkPrinter), type: \\spps
  • Open windows Explorer and in the address bar, type in the name of the printserver ONLY (followed by Enter), e.g. if you mapped the San Paolo Printserver (\\spps\NetworkPrinter), type: \\spps
  • Download, unzip (save ion your Windows’ Desktop) and use the script specific to your printserver:

- Badia Fiesolana PrintServer, (\\bfps\NetworkPrinter): bfps.zip 

- Villa San Paolo PrintServer, (\\spps\NetworkPrinter): spps.zip 

- Villa Il Poggiolo PrintServer, (\\vpps\NetworkPrinter): vpps.zip 

All four methods will request your credentials (username, password) and your username should be written in the format: iuedom\username

If a window with the printer opens up, it means the procedure worked correctly.

 

With Windows: Cannot reach Printservers when trying to map them

When trying to access the Printservers, you get 'Host unknown or not reachable' error (or similar). This is generally a network problem laptop side and mostly happens because either:

 

  • you have not set up your Network configuration (DNS and Domain suffixes) as per Local Area Network (LAN) Access for Personal Laptops  documetation
  • you have a restrictive (mostly third-party) Firewall preventing access to local networks
  • you have not run the Network Configuration Wizard
  • you have a malware preventing you to access local networks

 

To check whether this is a network problem, try to Map your Private Area on the G: Drive  following the instructions here: failing to reach your homeserver as well is evidence of a network problem on your laptop.

N.B. being able to surf the web is NOT evidence of properly configured Network settings!

For more information or for assistance contact printsupport@eui.eu  or call Int. 2222.

 

 

With Mac: Cannot find IUEDOM when looking for EUI network

This may also apply when trying to map your own G: drive or other shared areas . IUEDOM is hidden when on Wireless, you will need to connect through wired network (cable) in order to connect to the printer (and/or map servers):

 

  • Turn off your AirPort to avoid any further automatic connection to the EUI wireless (EUI-WiFi)
  • Turn off your Mac
  • Plug in a network cable
  • Restart your Mac

 

N.B. turning off AirPort and switching to wired network within the same working session will NOT work: you MUST restart your Mac after switching!

Once your network resources (homeserver, printserver, etc.) are successfully mapped via wired connection, they will also be available via Wireless in future.

 

With Mac: Cannot find BFPS, SPPS, VPPS Printservers when browsing the network/IUEDOM

When you browse the network (IUEDOM) in order to connect to the Printservers, you are unable to find BFPS, SPPS and/or BFPS.

This is due to the way Mac OS browses the network when looking for printers (using a very old protocol called WINS). After a Printserver is shutdown and restarted due to maintenance, which takes place at regular intervals during the month, it takes some time for the OS to take awareness of the printservers’ availability again.

To avoid this you can do one of two things:

  • Suggested method, follow the Snow Leopard instructions if you have Leopard (OS X 10.5)
  • Connect to the following alternative Printservers: Eagle in place of BFPS;  Falcon in place of SPPS;  Vulture in place of VPPS

For further information or for assistance contact printsupport@eui.eu  or call Int. 2222.

 

Page last updated on 04 July 2011