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Complaints and appeals

Administrative and Teaching Staff may ask the President to take a decision concerning them. If they consider such Decision adversely affecting them, they can then submit a complaint against this Decision.

The procedures described below are in place also in order to deal with conflicts. However, as a first step a staff member should always try to resolve any matter by contacting the relevant EUI service to discuss the problem and try to find a solution.

If this is not the case, the Staff Regulations and the Conditions of Employment of the Teaching Staff offer common procedures through articles 1 and 2 of the Common Provisions for the Teaching Staff and Administrative Staff of the European University Institute (en).

Formal request

Deadline and method of submission

(1) Article 90 of the EUI’s Staff Regulations and Article 1(1) of Common Provisions for the Teaching Staff and Administrative Staff provide that any staff member may submit a formal request to the President asking him to take a decision concerning him or her.

Requests should not seek revision of a decision already taken, unless new evidence comes to light, in which case a request can be submitted to have the decision reviewed.

A request can be submitted at any time. However, a request concerning the same matter as an earlier request or complaint which has received no reply or a negative reply may not reopen the period for the submission of a complaint allowed by Article 1(2) of Common Provisions for the Teaching and Administrative Staff.

Treatment of the request

The President will notify the staff member of his/her decision, which must be reasoned, within four months from the date on which the request was made.

If at the end of that period no reply to the request has been received, this shall be deemed to constitute an implied decision rejecting it, against which a complaint may be lodged as explained below.  

Formal complaint

Deadline and method of submission

(2) Should the staff member's request be explicitly or implicitly rejected and should the staff member consider that the decision affects his or her statutory rights and be prejudicial, the staff member may submit a Complaint to the President under Article 1(2) of Common Provisions for the Teaching and Administrative Staff  The complaint must be lodged within three months from:

  • on the date of publication of the act if it is a measure of general nature;
  • on the day of notification of the decision to the person concerned, but in no case later than the date on which the latter received such notification, if the measure affects a specified person; if, however, an act affecting a specified person also adversely affects another person, the period shall start to run in respect of that other person on the date on which he receives notification thereof but in no case later than the date of publication;
  • on the date of expiry of the period prescribed for reply where the complaints concerns an implied decision rejecting a formal request as explained above.

Treatment of the complaint

The President shall notify the staff member of the decision, which must be reasoned, within four months from the date on which the complaint was lodged.

If at the end of that period no reply to the complaint has been received, this shall be deemed to constitute an implied decision rejecting it, against which an appeal may be lodged under Article 2 of the Common Provisions for the Teaching Staff and Administrative Staff of the European University Institute.

How to submit a formal request/complaint

Formal Requests and Complaints should be addressed by completing the relevant form (en) (fr) (it) and sending it to:

The Human Resources Director 
Ms Jette Helding Pedersen
European University Institute
Convento di San Domenico
Via delle Fontanelle 19
50014 San Domenico di Fiesole (FI)
[email protected]

For detailed information on the procedure for lodging a complaint against a decision taken by the Settlements Office of the Joint Sickness Insurance Scheme please refer to the Lodging a Complaint against JSIS web page.

Formal appeal

Organ of First Instance

(3) Should the staff member's complaint be rejected, whether expressly or implicitly, the staff member will have three months from the date of notification of the reply to the complaint or its implied rejection, to appeal to this decision to the Organ of First Instance within the Appeals Board of the European University Institute.

Appeals Board of the European University Institute

(4) Within two months of the date of the notification of the First Instance‘s decision, the staff member may submit an appeal to the Appeal Board of the European University Institute. For more details on the method of submission of an Appeal, please consult the Guidelines for the submission of an appeal and documentation related to the appeal.

How to submit a formal appeal

Formal Appeals to the Organ of First Instance and to the Appeals Board should be addressed to:

The Secretary of the Organ of First Instance and of the Appeals Board 
c/o Internal Audit Service
European University Institute
Badia Fiesolana
Via dei Roccettini 9
I-50014 San Domenico di Fiesole

Useful documents

For more information contact the Human Resources Service.

 

 

Page last updated on 25 January 2021