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Mail Services FAQs

 
 
What should I do to receive a parcel at the EUI?

It is possible to receive a parcel at the EUI only if the content is strictly relevant to work needs. Please, see the procedure at the following link.

 

Is it possible to track something I have shipped?

We can only track the shipments that have a tracking number, such as registered mail and DHL parcels. Tracking is not possible for other kinds of shipment, such as priority mail.

 

How can I have a quote for a DHL shipping?

 In order to have a quote for a DHL shipping, you have to provide the mail and registry office with the following information:

  • Postal code of the recipient
  • Approximate parcel weight
  • Approximate parcel size

Please note that any quote is subject to change based on actual weight and dimensions of the parcel. DHL weigh parcels independently and apply the price according to their rates. (see updated DHL price list)

 

When are parcels shipped out from the Mail and Protocol Office?

Outgoing mail is collected by Poste Italiane every day at 12:30 p.m. Any mail item arriving at the mail office after 12:30 p.m. will be shipped on the following day.

 
What should I do if I want to ship an item within the day?

 You have to make sure that the mail arrives at the post office by 12:30 p.m. Mail is transported by the EUI shuttle (timetable) according to that schedule. For any needs, please contact the reception desk of your building or the Central Mail and Registry Office directly at the following number: [+39] 055 4685364 (ext 2364).

 

 What should I do to send a mail via the mail service of the Institute?

In order for mail to be sent, the specific form (fare link al nuovo formulario) must be filled in, signed and enclosed to the mail.It is fundamental to include the following information in the form:

  • Name of the sender, name of the service/department/academic unit of reference and, if available, the project on which to charge the expenses
  • Name(s) of the recipient(s) and country of destination

For any doubts, please contact the reception desk of your building or directly the Central Mail and Registry Office at the following number: [+39] 055 4685364 (ext. 2364).

 

 

Page last updated on 12 January 2024

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