Problem:

The following "Your session has timed out" message is displayed when trying to access the online MFA settings:

 
Image 1: Time out error message

Systems Affected:

This problem affects only Mac users with out-dated Operating System.

Workaround:

1. update your Operating System:
   • if you are using an EUI Mac, please contact the EUI Helpdesk.
   • if you are using a personally-owned Mac, please check How to Update the Software on Your Mac.
     
     
2. if your Mac is out-dated (i.e. cannot be updated any further) and/or you do not wish to update it, try to reach the MFA Settings page by clicking on the Edit security info menu (right pane) of the Password Portal instead.