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EUI Helpdesk

The EUI Helpdesk is the contact point for any requests concerning the ICT Service and the Real Estate and Facilities Service and takes care of tracking and dispatching requests to the technical units involved (REFS general maintenance and ICT user support).

How to Open a Support Request

Users in need of assistance can open a ticket either by:

Opening Hours

The EUI Helpdesk phone operators are operative Monday to Friday:

  • 8:00 to 18:00 CET

Phone calls, ticket submissions or any other communications will be handled during above working hours only.

For any emergency outside working hours, including official EUI closures, the EUI Control Room should be contacted at ext. 2999 or [+39] 055 4685 999

Further Information

Problems with your password? Unbale to access the Helpdesk?

If you are unable to access the Helpdesk portal for any reason, please REGISTER an account using an alternate non-EUI email address (e.g. Hotmail, GMail, Yahoo, etc.) where we can contact you back!

  • on the EUI Helpdesk login screen, just click on the bottom right "New non-EUI user? Please register here" link and follow on-screen instructions!

EUI Helpdesk Team

  • Project Leader:
    Kathinka España (Real Estate and Facilities Service)
  • Helpdesk Manager:
    Laura Bechi (Real Estate and Facilities Service)
  • ICT Area Manager:
    Martin Legner
  • Real Estate and Facilities Area Manager:
    Laura Bechi
  • Helpdesk Operators:
    Dario Simontacchi
    Sara Succhiarelli


Page last updated on 20 July 2020