Home » Helpdesk

EUI Helpdesk

 

NEW HELPDESK LAUNCHED 3 APRIL 2018

 

Here below you can find all relevant information about this change:

 

 

 

The EUI Helpdesk is the contact point for any requests concerning the ICT Service and the Real Estate and Facilities Service and takes care of tracking and dispatching requests to the technical units involved (REFS general maintenance and ICT user support).

How to Open a Support Request


Users in need of assistance can open a ticket either by:

Opening Hours


The EUI Helpdesk phone operators are operative Monday to Friday:

  • 8:00 to 18:00 CET

Phone calls, ticket submissions or any other communications will be handled during above working hours only.

For any emergency outside working hours, including official EUI closures, the EUI Control Room should be contacted at ext. 2999 or [+39] 055 4685 999

EUI Helpdesk Team


  • Project Leader:
    Kathinka España (Real Estate and Facilities Service)
  • Helpdesk Manager:
    Laura Bechi (Real Estate and Facilities Service)
  • ICT Area Manager:
    Martin Legner
  • Real Estate and Facilities Area Manager:
    Laura Bechi
  • Helpdesk Operators:
    Dario Simontacchi
    Sara Succhiarelli

 

Page last updated on 03 April 2018