The Information and Communication Technology (ICT) Service provides IT resources and support for all EUI members. Our mission is to deliver high-quality, reliable, and secure technology solutions to support academic and administrative work.
We offer a wide range of services, including:
- EUI computing account and email
- Network storage and OneDrive cloud storage
- Internet access (LAN, WiFi, VPN)
- Research software and HPC (High Performance Computing)
- Printing, scanning, and photocopying
- Audio-visual and personal device support
- Telephony support
Getting Started
New members receive their computing account details before arrival, based on information from EUI units (Departments, Academic Service, etc.).
- Email
- Access anywhere: portal.office365.com
- 100 GB mailbox
- Works on mobile (Android, iPhone, iPad, etc.)
- Protected with spam/malware filtering (ATP)
- Multi-Factor Authentication (MFA) required
- Personal & Shared Storage
- Your personal G: (Drive is backed up twice daily, use it for all work data.)
- Shared network areas available for collaboration.
Network Access
- On campus: connect to EUI-WiFi or LAN using your EUI credentials.
- Off campus: connect securely via VPN to access drives and intranet.
Research Software
Certain research software (e.g. MATLAB, Stata, R) is available for personal use and high-performance computing.
Printing, Scanning & Photocopying
MultiFunction Printers (MFPs) are available campus-wide and support:
- Printing, photocopying, scanning (with OCR)
- Printing from EUI or personal devices
- Free scanning
Support for Personal Devices
Assistance for laptops, smartphones, and tablets is available via the Portable Device Support Desk.
ICT Helpdesk & User Support
The EUI Helpdesk manages all ICT and facility requests.
You can open a support ticket:
ICT Security Tips
Keep your data safe:
- Backup regularly (G: Drive, OneDrive, SharePoint, Teams)
- Never share your password or click suspicious links
- Change your password immediately if compromised
When in doubt, contact the helpdesk