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Cleaning Services



General Information

The European University Institute has one external cleaning contractor covering the fourteen campuses and residences.

EUI’s objective through the Cleaning Contract is to:

  • Maintain an optimal hygienic-sanitary level in the environments and facilities subject to the service in order to ensure the maximum comfort and the best working conditions for the personnel and guests of the EUI;
  • Ensure the health and safety of staff, researchers and users of the designated area;
  • Implement best management practices in cleaning operations;
  • Achieve efficient and effective performance;
  • Upkeep the aesthetic appearance of the premises and areas subject to service;
  • Safeguard the integrity of the surfaces subject to cleaning.


The contractor is also responsible: for the cleaning of external areas such as entrance and exit areas, pathways, stairs and ramps for building access, restaurant/café areas, self-service zones, parking and for the provision and positioning of consumable materials for hygienic services (cloth towels, toilet paper, liquid hand wash soap, tissue toilet covers, feminine sanitary bags, sanitizers, air fresheners, etcetera)the Contractor is required also to provide a daily collection and disposal of the various types of wastes generated and placed in the collection containers throughout the various offices, including those within the food areas and cafés of the researchers (paper and cardboard, multi-material of glass, plastic and cans, plus general waste).  

Cleaners employed by the Contractor to work on EUI sites are required to wear company uniforms with being equipped with an identity card complete with name and photograph at all times. During the carrying out of assigned duties and time spent inside the premises of the Institute, all Contractor staff are not to smoke and will also be restricted in their use of mobile telephones to that required exclusively for work purposes.

Cleaners employed by the Contractor have been properly trained to carry out all duties related to their employment.

They have been instructed not to move or touch items left on desks or shelves including equipment, papers, documents, books, etc. regardless of whether they obstruct cleaning services. Cleaning staff will only remove rubbish that is placed in a rubbish bin.

The Contractor is obligated to apply to their employees regulatory conditions and wages that are not less than those resulting from collective bargaining agreements and by national labour awards within the territory applicable at the date of the contract together with any conditions resulting from subsequent amendments and additions and generally, by any other collective agreement subsequently entered into by the work category and applicable in the province of Florence. This obligation remains in force even after the expiry of the aforementioned collective contracts up until their replacement.

The EUI has the option, at any time, to ask the Contractor to substantiate the application of retributive treatment provided for by the CCNL in the category and integrated territorial agreements of local workers employed in the service.

In addition to the quality control plan of the Contractor, the services foreseen in this tender are subject to constant verification by the Real Estate and Facilities Services against specified criteria.

Any queries should be addressed to [email protected]

To request assistance/intervention for cleaning services, please submit a ticket to the EUI helpdesk.

Further specifications as well as general rules and provisions can be found in the Cleaning Services Policy.

Responsibility of Users in respect of the EUI cleaning services

  • To minimize interference with your work, cleaning will take place outside the official opening hours of the Institute (8 am - 7 pm). We ask you to facilitate this process, otherwise the cleaning cannot be done.
  • It is necessary at least once a week to move all desk items (excluding telephones and IT equipment) to enable the cleaner to carry out their duties. It is important to note that the cleaners are not permitted to remove these items.
  • No liquids are to be left on surfaces.
  • Nothing should be stored on floors and confidential materials must be locked away.
  • Please respect the rules regarding the use of specific recycling bins for different materials for example paper, glass, plastic. Occupants of offices have, ideally at the end of each working day, the responsibility to remove and segregate waste to a central bin.
  • It is important to note, that the person responsible for cleaning doesn’t separate these materials.
  • Whiteboard cleaning is the responsibility of the user.
  • We remind you that you are kindly requested to personally take back cups and glasses to the bar.
  • Meeting and conference rooms must be left in a clean and tidy condition and in the same “set up” No rubbish should be left behind.
  • Please report to the reception of the building in question any problem related to cleaning services or email:  [email protected].
  • To request assistance / intervention, please submit a ticket to the EUI Helpdesk.
  • The cleaning company is not responsible for the care and watering of plants.



Page last updated on 06 April 2018