Frequently Asked Questions - Mobile Services
No, with the new plan, you will have no call limitations anymore.
As long as you have an active Data Plan (check if eligible), your mobile should be configured to use the following APN:
Yes, ICT will take care of the technicalities and will schedule the move of the number from the old provider to the new one.
Yes you can. However, it is not maintained by the EUI/ICT anymore: if it breaks, you will have the following options:
- have it repaired at your expense
- procure a new phone from those ones offered by the operator (for Academic staff)
- receive a standard service phone (for Administrative staff)
Yes, under the following conditions:
- the number must belong to an italian provider (3-Wind, iliad, TIM, Vodafone, etc.);
- you must first move your number to TIM (any private plan), if you are not already with this provider.
Once the number is already under TIM, let us know and we will take care transforming your private plan into EUI's business one.
Once you have decided for the model of the phone and plan (for Academic staff only) and informed Telephone Support accordingly, the timeline will be as follows:
- (for all staff members) New EUI phone number: approx. 2 weeks (10 working days)
- (for Academic staff) Transfer of existing EUI number from old to new operator: approx. 3 weeks (15 working days) from when you placed the order
- (for Administrative staff) Transfer of existing EUI number from old to new operator: approx. 2 weeks (10 working days) from the day you are informed by Telephone Support of the transfer
No, it is not possible (e.g. you can NOT add an EUI Data Plan to your personal Voice Plan you may have subscribed to privately with TIM already).
- Voice traffic will not be blocked and charged "per consumption"
- National data traffic will not be blocked but slowed down to 32Kbps
- Roaming data traffic will not be blocked but charged "per consumption" limited to a 24.00 Euro cap. Once this cap is reached, data traffic will be blocked
Please Note: extra quota rates are always charged to the users unless pre-authorized.
Quotas are reset every first day of the month, independently on the day your contract has started.
Weekly options are reset every Monday.
No matter the model of your phone, you will temporarily receive a standard phone.
International (Voice and Data) Roaming will work only if the below conditions are met:
- you have an active roaming Voice and Data Plan (check if eligible);
- (for data roaming) the APN is correctly set;
- your service mobile is configured as to allow for roaming;
- the country you are visiting is covered by your roaming plan;
- a partnership between TIM and a local provider exists;
- the area you are visiting is covered by sufficient signal: GSM for voice and GPRS, UMTS or HDSPA for data (depending on the available partership with the local provider)
Before travelling abroad, we strongly encourage you to check the following:
- For a full list of TIM partners and their names (as of July 2015) click here.
- To verify roaming coverage by Country, click here.
No, we will begin the process of switching the operator, that is the plan, approx. one week after you placed the order. From then, it takes another 2 mandatory weeks for the number to be ported. Once your new phone arrives, you will just need to switch the SIM card from your current phone to the new one.
Please note: if you chose for a non-standard phone, you will need to configure it manually for data traffic and tethering (if applicable).
Yes, as long as you have an active Data Plan (check if eligible).
As long as you have an active roaming Data Plan on your service mobile (check if eligible), Tethering should be used in order to gain internet access on your service laptop and/or service tablet when travelling abroad.
As long as you have an active roaming Data Plan on your service mobile (check if eligible), when travelling abroad you can use Tethering to couple your service laptop and/or service tablet to the service mobile and share its data plan.
ICT Service will populate this section while it receives questions from its users: please make sure to visit this page often!
The purpose of the FAQ pages is to provide general guidance, additional clarification and examples. In case of doubt or differences of interpretation, the governing ICT Policies
Page last updated on 24 August 2017