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ICT User Support

Single Point of Contact (SPOC)

 

The  EUI Helpdesk should be your first point of contact for all ICT support queries:

The EUI Helpdesk will:

  • answer in English and Italian
  • be your initial point of contact for all ICT queries
  • centrally administer all support requests (tickets)
  • provide first line support and fixes where possible
  • escalate issues as and when required to relevant technical units (see below for full list)

 

Please Note: to ensure continuity of service, the phone numbers for your local ICT User Support offices will divert through to the EUI Helpdesk.
 

Provide user support for the EUI ICT infrastructure, which includes computer room/office PCs and EUI laptops, EUI email, standard software, networking and remote computing.

Assistance can be sought via:

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Offers support for personally-owned laptops (Windows, Mac or Ubuntu), smartphones and tablets (Android, iOS, Windows Phone).
Mainly provides assistance with EUI email, WiFi, VPN, connecting to network printers and accessing network storage areas (G: drive, etc.).

Support is provided via:

  • [email protected] email address
  • EUI Helpdesk portal
  • Telephone (ext. 2030 or [+39] 055 4685 030 and 2020 or [+39] 055 4685 020)
  • In person via dedicated service desk(s)
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Provides assistance to all Ricoh MultiFunction Printers and office printers, print rights and print quota.

Support is provided via:

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Assist with use of research software at the Institute. Tutors are current researchers at the EUI who support software such as MatLab, Stata, etc., and remote computing facilities such as the HPC cluster.

Appointments and requests for support are to be made via email.

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Assists with all administrative matters concerning EUI phones and phone extensions, fax machines and EUI-issued service mobiles and internet keys.

Support is provided via:

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The ICT User Support group is managed by Martin Legner, assisted by Leonardo Viti.

For further information call:

  • ext. 2991 or [+39] 055 4685 991
  • ext. 2284 or [+39] 055 4685 284

 

 

Page last updated on 14 February 2019