Provide user support for the EUI ICT infrastructure, which includes computer room/office PCs and EUI laptops, EUI email, standard software, networking and remote computing.

Assistance can be sought via:

• [email protected] email address
• EUI Helpdesk portal
• Telephone (ext. 2600 or [+39] 055 4685 600)
• In person by visiting one of the many ICT User Support Offices, staffed with ICT Technicians, across the campus

Offers support for personally-owned laptops (Windows, Mac or Ubuntu), smartphones and tablets (Android, iOS, Windows Phone).
Mainly provides assistance with EUI email, WiFi, VPN, connecting to network printers and accessing network storage areas (G: drive, etc.).

Support is provided via:

• [email protected] email address
• EUI Helpdesk portal
• Telephone (ext. 2030 or [+39] 055 4685 030 and 2020 or [+39] 055 4685 020)
• In person via dedicated service desk(s)

Provides assistance to all Ricoh MultiFunction Printers and office printers, print rights and print quota.

Support is provided via:

• [email protected] email address
• EUI Helpdesk portal
• Telephone (ext. 2600 or [+39] 055 4685 600)

Assist with use of research software at the Institute. Tutors are current researchers at the EUI who support software such as MatLab, Stata, etc., and remote computing facilities such as the HPC cluster.

Appointments and requests for support are to be made via email.

Assists with all administrative matters concerning EUI phones and phone extensions, fax machines and EUI-issued service mobiles and internet keys.

Support is provided via:

• [email protected] email address
• EUI Helpdesk portal
• Telephone (ext. 2600 or [+39] 055 4685 600)

• Acceptable Use Policy (AUP), detailing user responsibilities
• Best Effort Support vs Full Support
• Bring Your Own Device (BYOD) Policy, detailing usage policy for personally-owned devices
• ICT Service Policy and Service Level Agreement, detailing level of support provided to the ICT infrastructure and to personally-owned devices
• Personally-owned Device Network Policy, defining network services made available to personally-owned devices
• Supported OS Policy, detailing supported Operating Systems
• Support to non-Standard Computing Equipment, detailing level of support to non-standard ICT devices, services and software

The ICT User Support group is managed by Martin Legner, assisted by Leonardo Viti.

For further information call:

• ext. 2991 or [+39] 055 4685 991
• ext. 2284 or [+39] 055 4685 284