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ICT Resources

ICT's infrastructure includes a wide range of resources, the most visible to the end user being listed below. 

Email, Network (both wired and via WiFi, as well as VPN) and homeserver (Personal and Shared Network Areas) are considered "core services" and are thus monitored by ICT Service 24/7.

The full set of resources is detailed in the Service Catalogue accessible through the EUI Helpdesk  portal..

For a detailed outline of each of the below sections, click on the corresponding menu on the right.
 

 

ICT Service will provide equipment related to health issues (ergonomic keyboard or mice, etc.) or assistive devices (phone with flashlight, etc.) based on indications provided by the relevant Unit in charge.

If you need such special IT equipment or assistive device, please contact:

Please Note: delivery times may vary depending on the resources, options on the market and specificity of the request.

 

 

Communication and Collaborartion Tools Comparison Chart
 MS Teams Communication with fixed team (in/external)
Sharing files & folders, integration with Outlook 
  • Available to anyone with EUI email account
  • Creation of groups managed centrally
  • Participants added by email (EUI mail account or free Microsoft account)
  • Meeting invitation can be created in Outlook
  • Easy file transfer
  • Quick instant messaging
  • Share desktop/Presentation mode
  • Take control/remote support
  • Supported by EUI; preferred solution 
Skype for Business  Primarily video conference up to 250 persons
(also: whiteboard, presentation, file sharing), integration with Outlook
  • Available to anyone with EUI email account
  • Software needs to be downloaded
  • Participants are added by email/Skype name
  • Meeting invitation can be created in Outlook
  • Easy file transfer
  • Quick instant messaging
  • Share desktop/Presentation mode
  • Take control/remote support
  • Supported by EUI
Zoom  Primarily video conference up to 100 persons
(also: whiteboard, presentation, file sharing), no integration
  • Hosting a meeting requires Zoom account (free/paid) [1]
  • Meeting to be created via web platform (limited Outlook integration)
  • Software needs to be downloaded
  • Participants connect by sharing a link (no need for Zoom account)
  • Share desktop/Presentation mode
  • Take control/remote support
  • NO easily accessible contact list
  • NOT supported by EUI
 BrightSpace Virtual classroom environment
Teaching & Learning only
  • Self-training is required (feature is not implemented yet)
  • Participants need to be created in the system and enrolled in course
  • Limited support by EUI (Academic Service)

 

[1] = Zoom is waiving the 40minute limit on meetings hosted via free accounts. You need to individually request to have the limit removed by filling out the following online form.

Here's a collection of links to IT resources available (or whihc can be made available) off-campus:

View more » 

 

 

 

Page last updated on 18 February 2019