Print Support

Office Hours

On premise:

• Monday to Friday (except for official EUI closures)
• 8:30 to 18:00

On call:

• Monday to Saturday (except for official EUI and Library closures)
• 8:30 to 22:30

Please Note: during on call hours support will be provided only to the main printing infrastructure in order to ensure the service is up running.

Areas of Competence

Print Support is responsible for:

• the maintenance and servicing of all Ricoh printers installed at the EUI campus;
• the supply of consumables (except for paper, catered for by Porters);
• the allocation of printing rights and print quota.

Supported Operating Systems

The correct functioning of the printing services is only guaranteed with the following operating systems:

• MS Windows 10 (all versions)
• MS Windows 7 (all versions)
• Apple Mac OS X 10.10 (Yosemite) and 10.11 (El Capitan)
• Ubuntu 15.x or above

Please Note: the use of the printing services with operating systems other than those mentioned above is entirely at your own risk and will not be supported.

Request for Support

If assistance is needed, please file a support request (ticket) either:

• via EUI Helpdesk (helpdesk.eui.eu), making sure to choose category Computing \ Printing;
• by calling ext. 2600 (+39 055 4685 600).

The technician will diagnose and attempt to resolve any problems related to printing. If the diagnosed problem is a result of a PC, software or network malfunction, users will be redirected to ICT User Support or Portable Device Support accordingly (depending on the nature of the hardware involved).