Home » Services and Admin » ICT Service » User Support » Portable Device Support

Portable Device Support

Offering Assistance for Personally-owned Devices, such as:


Laptops:

  • GNU/Linux Ubuntu
  • Mac OS X
  • MS Windows

 

SmartPhones and Tablets:

  • Android
  • iOS (iPhone, iPad, etc.)
  • Windows Phone

 

 

Please Note: for further details on supported operating systems, check  Supported OS Policy.
 

Offering Assistance on:


 

Please note: if you are looking for assistance with Research Software please contact the   Research Software Tutors.
 
We are afraid we can NOT help with Operating System re-installations, Malware cleaning and hardware repairs!
 

First-Come-First-Served:


Changes in Regular Schedule:

Regular schedule may change under special circumstances. Be sure to check below for any changes:

 

As of Monday, February 18th 2019, tha main Badia desk will move from office BF147 (canteen level, next to lift) back to BF443 (c/o Welcome Unit, Badia Cloister).

 

Term Time Schedule (September to June inclusive):

 

Badia Fiesolana:

(c/o Welcome Unit, Badia Cloister, BF443)

Villa Salviati:

c/o Castello Common Room (SA-CA207)

Villa La Fonte:

c/o ICT User Support office
(VF044)

Monday 08:30-12:00
13:00-17:30

no service

08:30-12:00
13:00-17:30
Tuesday

08:30-12:00
13:00-17:30

no service

08:30-12:00
13:00-17:30
Wednesday

08:30-12:00
13:00-17:30

no service 08:30-12:00
13:00-17:30
Thursday

08:30-12:00
13:00-17:30

no service

08:30-12:00
13:00-17:30
Friday

08:30-12:00
13:00-17:30

no service

08:30-12:00
13:00-17:30

Off Term Schedule (July and August inclusive):

 

Badia Fiesolana:

(c/o Welcome Unit, Badia Cloister, BF443)

Villa Salviati:

c/o Castello Commons
(SA-CA207)

Villa La Fonte:

c/o ICT User Support office
(VF044)

Monday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00
Tuesday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00
Wednesday 09:00-12:00 
14:00-17:00
no service 09:00-12:00 
14:00-17:00
Thursday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00
Friday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00

 

Contacts:

If you can't get to the desks at the above times, contact Portable Device Support via:

 

Support Policy:

For details on the level of support offered, please check Personal Laptop Use Policy at EUI and Best Effort Support Policy.

 

 

Page last updated on 24 October 2019