This document details the support on offer for existing and new Operating Systems (OS) on computers and devices such as tablets, smartphones, etc. at the EUI:
To ensure secure and supportable OS software on all computers and devices connected to the EUI network.
All computers and devices connected to the EUI network MUST run only current edition OS software that is fully supported by their retailers or the open source community (see Supported OS and Devices here below).
Operating systems that have industry-recognized security vulnerabilities and/or that have been officially dropped from supported status by the retailer or manufacturer will NOT be supported and MUST be removed and/or updated to newer versions (wherever applicable).
In order for proper support to be provided by the ICT Service, the Operating System MUST be set to English.
The core end-user IT Resources (Email, LAN and WiFi, Personal and Shared Network Areas, Printing on Public Network Printers and VPN Remote Connection )  are fully available, documented and supported for the following operating systems:
- GNU/Linux (Ubuntu 18.x or above)
- macOS X 14 (Mojave) or above
- MS Windows 10
Only some IT Resources are available and/or documented for the following operating systems :
- Android 9 (Pie) or above
- Chrome OS
- Fire OS
- MS Windows 7
New operating systems and devices will be supported NOT EARLIER than 6 months after their availability on the (European) market and/or NOT EARLIER than the release of the first major OS update (e.g. Service Pack 1 for Microsoft operating systems).
As a consequence, the following operating systems are currently NOT yet supported :
The following operating systems are out-dated and therefore NOT supported anymore :
- Android 8 and below
- BlackBerry OS (any version)
- FireFox OS
- iOS 11 and below
- Mac OS X 13 (High Sierra) and below
- MS Windows Mobile (any version)
- MS Windows Phone (any version)
- MS Windows XP
- MS Windows Vista
- MS Windows 7
- MS Windows 8.x
- Symbian (any version)
- GNU/Linux (Ubuntu 13.x and below)
All (ICT Service-managed) EUI computers and devices, as well as EUI members' and visitors' personally owned computers and devices.
Some exclusions may apply (see Exclusions below).
EUI IT system administrators and/or individual computer owners and users with computer administrative responsibility/authority (administrator rights).
Under appropriate conditions, a computer or device with an obsolete operating system may continue to be used, provided it is not connected to the EUI network, or where possible and feasible for the ICT Service to implement appropriate limits and controls.
Computers which do not comply with this policy or which fall under the excluded category (see Exclusions above) will be removed from and/or prevented access to the EUI network.
Members repeatedly infringing this policy will face further sanctions as detailed in the EUI's IT Acceptable Use Policy (AUP) .
The Head of the ICT Service or designate will interpret the meaning of this policy and how to apply it.
= Please note that many other core IT Resources (such as the Web Content Management System, Library Catalogue, Web-Intranet, etc.) are Web-based, and therefore OS independent.
= Check the specific IT Resources online documentation ( Email , LAN and WiFi , Personal and Shared Network Areas , Printing on Public Network Printers and VPN Remote Connection ) to find out support details for the above-listed operating systems.
= Although unsupported and/or not yet documented, some IT Resources may work for the listed operating systems. Contact Portable Device Support for up-to-date information and support status. Please be advised that in these cases support is NOT guaranteed and assistance is provided accordinf to "best effort" policy.
Page last updated on 10 June 2020