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Supported OS Policy

This document details the support on offer for existing and new Operating Systems (OS) on computers and devices such as tablets, smartphones, etc. at the EUI:

 

 

Purpose

To ensure secure and supportable OS software on all computers and devices connected to the EUI network.

 

Policy

All computers and devices connected to the EUI network MUST run only current edition OS software that is fully supported by their retailers or the open source community (see  Supported OS and Devices  below).

Operating systems that have industry-recognized security vulnerabilities and/or that have been officially dropped from supported status by the retailer or manufacturer will NOT be supported and MUST be removed and/or updated to newer versions (wherever applicable).

 

Supported OS and Devices

The core end-user IT Resources ( Email , LAN and WiFi , Personal and Shared Network Areas , Printing on Public Network Printers and VPN Remote Connection ) [1] are fully available and documented for the following operating systems:

  • GNU/Linux (Ubuntu 14.x or above)
  • Mac OS X 10.9 (Mavericks)
  • Mac OS X 10.10 (Yosemite)
  • MS Windows 7 SP1 or above (32bit and 64bit)
  • MS Windows 8.1

 

Partially Supported OS and Devices

Only some IT Resources are available and documented for the following operating systems [2] :

  • Android 5.x (Lollipop) or above
  • iOS 7 or above (iPad, iPhone)
  • MS Windows Phone 8.x
  • MS Windows 8
  • MS Windows 8.1 RT (Tablet version)

 

Not Yet Supported (New) OS and Devices

New operating systems and devices will be supported NOT EARLIER than 6 months after their availability on the (European) market and/or NOT EARLIER than the release of the first major OS update (e.g. Service Pack 1 for Microsoft operating systems).

As a consequence, the following operating systems are currently NOT yet supported [3] :

  • Chrome OS
  • FireFox OS
  • Mac OS X 10.11 El Capitan
  • MS Windows 10

 

Not Anymore Supported (Old) OS and Devices

  • Android 4.x and below
  • BlackBerry OS (any version)
  • iOS 6 and below
  • Mac OS X 10.8 (Mountain Lion) and below
  • MS Windows Phone 7.5
  • MS Windows XP
  • MS Windows Vista
  • Symbian (any version)
  • GNU/Linux (Ubuntu 13.x and below))

 

Applicability

All (ICT Service-managed) EUI computers and devices, as well as EUI members' and visitors' personally owned computers and devices.

Some exclusions may apply (see Exclusions below).

 

Responsibility

EUI IT system administrators and/or individual computer owners and users with computer administrative responsibility/authority (administrator rights).

 

Exclusions

Under appropriate conditions, a computer or device with an obsolete operating system may continue to be used, provided it is not connected to the EUI network, or where possible and feasible for the ICT Service to implement appropriate limits and controls.

 

Sanctions

Computers which do not comply with this policy or which fall under the excluded category (see Exclusions above) will be removed from and/or prevented access to the EUI network.

 

Consequences of Misuse

Members repeatedly infringing this policy will face further sanctions as detailed in the EUI's IT Acceptable Use Policy (AUP) .

 

Interpretation

The Head of the ICT Service or designate will interpret the meaning of this policy and how to apply it.

 

 

 

 

 

[1]  = Please note that many other core IT Resources (such as the Web Content Management System, Library Catalogue, Web-Intranet, etc.) are Web-based, and therefore OS independent.

[2]  = Check the specific IT Resources online documentation ( Email , LAN and WiFi , Personal and Shared Network Areas , Printing on Public Network Printers and VPN Remote Connection ) to find out support details for the above-listed operating systems.

[3]  = Although unsupported and not yet documented, some IT Resources may work for the above-listed operating systems. Contact Portable Device Support for up-to-date information and support status. Please be advised that in these cases support is NOT guaranteed and assistance is provided on "best effort".

 

 

Page last updated on 17 August 2017