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Welcome to the Multi-Factor Authentication Implementation page!

This page is entirely dedicated to the new Multi-Factor Authentication (MFA) implementation project and its activation for all EUI members.

This cumulative resource page is temporary and will stay up only until the project is fully completed, at which point all the documentation will be moved into the appropriate menus (Computing Accounts \ Account Password).

  • Every day the risk of accidentally providing your EUI credentials to hackers trying to obtain access to your emails and private information is very high.
  • By responding to a phishing email, resembling an authentic communication from the Institute, you might expose your email and data to serious privacy and security breaches.
  • At the moment your password is the only way to keep your private information secure, but nowadays this solution is no longer sufficient against well motivated attackers.
  • ICT Service has decided to dramatically reduce the risk of inadvertently exposing email content to hackers by implementing a world industry standard already adopted by the majority of the online banking systems: Multi-Factor Authentication (MFA).

Multi-Factor Authentication enhances your IT security and protects your sensitive data and confidentiality by introducing a second factor of authentication to your EUI email and related Apps like Office 365 online environment, Skype for Business, OneDrive for Business and corporate SharePoint.

The password is something "you know” and which you might accidentally communicate; the second factor will be something you "physically own” and which cannot be easily obtained by others: your phone.

Even if your username and password do get stolen, access to your email will be protected by a second means of phone-based authentication of your choice (one-time code via SMS text message, phone call, etc.), very similarly to what already happens when accessing your online bank account.

As an added bonus, the same authentication methods you setup for MFA are shared with the password reset functionality, allowing you to reset a forgotten password autonomously and in a very secure way!

The MFA implementation calendar is accessible to EUI members only! 

Click on the blue button and when asked, use your EUI credentials (username and password) to login, otherwise click on the keylock icon Intranet Login iconin the upper right corner in order to authenticate to the EUI intranet and access the calendar!



  • The exact day of the activation for your personal account will occur one day after you have configured your MFA options (you will be reminded by a communication via email by ICT Service) or at latest at the deadline scheduled for your activation
  • Setup your preferred authentication method by visiting
  • Make sure to update/upgrade your Operating System and/or email client to the most recent version
  • If you still use POP3 or IMAP modes to read your EUI email, re-configure your email client as to use Exchange mode instead!
  • If you use email clients other than MS Outlook (e.g. Apple Mail, etc.) setup again your EUI email account even if already configured in Exchange mode


  • Once MFA has been activated for you, when accessing your EUI email (and a few other services seamlessly linked to it, such as Office 365 environment, Skype for Business, OneDrive for Business or corporate SharePoint), besides your usual EUI password, you may be prompted for a second authentication method, as previously configured
  • If you did not setup additional authentication methods, in order to successfully login you will have no other choice than to provide a mobile number where a one-time authentication code (OTC) will be sent to in the form of a text (SMS) message!
  • as time goes by, or by defining your devices as "trusted" whenever offered to, MFA will lessen the times it will ask for an additional authentication when accessing your email

To facilitate a smooth and seamless integration of MFA on all your devices, and to ease your overall user experience, take due care into following these pre-requisites:

  • Carefully read the full online MFA documentation, including configuration instructions, as well as the Frequently Asked Questions!
  • Setup your preferred authentication option(s) by visiting and check the FAQ section for tips
  • Make sure to update/upgrade your Operating System and/or email client (such as Outlook or Apple Mail) to the most recent version
  • MFA will not work properly with older versions of Apple Mail or Outlook or  (2010 and 2013 for Windows or 2011 for Mac): a good chance to get hold of the FREE Outlook version the ICT Service is offering you through its campus licensed Office 365!
  • If you still use POP3 or IMAP modes to read your EUI email, re-configure your email client as to use Exchange mode instead (sometimes referred to as Office 365 or Outlook 365)!
  • As an added value: take the chance to double-check recovery methods for Forgotten Password by visiting whatever you choose as authentication method can be used as well to reset a forgotten password!
  • Seek support from the EUI Helpdesk if in doubt with any of the above: make sure to specify you are requesting support for Getting Started with MFA!

Something did not go as expected?

Reach out for our online documentation, dedicated Frequently Asked Questions or request support through the EUI Helpdesk customer portal:

Page last updated on 04 June 2019

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